Return & Exchange

Dear Friends,
We are pleased to inform you that making shopping at ShopOlympic has become  more easier and more enjoyable.
During 14 days  you can return or exchange goods with another, which you didn't fit for more reasons. If you could not select suitable good for exchange, we will return its cost during 3 days, from the date of receipt of the returned goods to the warehouse.We produce the return and exchange of goods with full respect of the law on the protection of the rights of the consumer of the RF.
If you have questions, write to support@shopolympic.ru, call +7(987)942-15-16. 
Enjoy the shopping!

Return goods of appropriate quality 

1. According to the article 26.1 "Remote Mode of Sale of Goods" , you have the right to refuse the goods and demand a refund of money within 7 days from the time it was received, on condition/provided that:
  • The good doesn't have traces of use;
  • Preserved its presentation, labels, presentation of package, purchase documents and full equipment of the goods;
  • The good has full original package (on condition/provided that the goods have been sold in the original package);
  • Saved accessories,  expendable materials from the complete set of goods, components, labels, supporting documentation, included in the composition of goods, and their package isn't damaged;
2. Exchange and refund are not subject to:
  • Goods that can'tt be exchanged and returned according to the "Consumer Rights Protection Act", exactly: - Sanitary and hygiene items, epilators, electric shavers, hair clippers, hair dryers and hair-brush, hair curlers and termobigudi, toothbrushes, goods for care of patients and children (thermometers, massage baths, sets of manicure, baby scales, etc.), - household/domestic chemicals; - cable products (wires, cords, cables), sold for a meter;
  • Goods in one-time package, if the package has been opened;
  • Downgraded (discounted) goods;

Refunds

Refunds occurs/take place only after the goods are returned and inspected by employees of the online store "ShopOlympic". In the case of returning the goods of appropriate quality, the cost/value of the goods, less the cost of delivery, is returned (article 26.1).

ATTENTION! In case when the payment was made by a plastic card, the money will be returned to the personal account of the same card where the goods were paid.


The list of non-food goods of appropriate quality, not subjected to return or exchange for a similar goods of a different size, shape, overall dimensions, style, color, or bundle/configuration.

1. Goods for prophylaxis/prevention and treatment of diseases at home (sanitary and hygiene items of metal, rubber, textiles and other materials, instruments, medical devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicinal preparations. 

2. Personal hygiene items (toothbrushes, combs, hair clips, curlers for hair, wigs, hairpieces/chignonas and other similar products).

3. Perfume and cosmetic goods.
4. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from nonwoven fabrics such as tapes, braid, lace and others).

5. Sewing and knitted goods (sewing and knitted underwear, hosiery).

6. Products and materials contacting with food, from polymeric materials, including for one-time use (tableware/dishes  and accessories for dining and kitchen, containers and package materials for storage and transportation of food).

7. Household chemical goods, pesticides and agrochemicals.

8. Household furniture (furniture sets and kits). 

9. Technically complex household goods for which periods of guarantee are established (metal-cutting and woodworking household machines, electrical household appliances and appliances, electronic household machines and devices, household computing and multiplier equipment, photo and cinematographic equipment, telephone sets and facsimile equipment, electronic musical instruments, electronic toys).
 

10. Non-periodical publications (books, brochures, albums, cartographic and musical publications, leaf publications, calendars, booklets, publications, reproduced on technical information carriers).